It's really all about the details...
Air Asia is a hot mess, and Thai Airways is definitely not. For example, I had booked a flight at 8:50 p.m. not knowing my minivan from Pai to Chiangmai would only take 3 hours coming down the mountain...i waited in the nice, orderly line at CNX and asked the reservation agent could move me to standy by status for the next available flight. She handed me a slip of paper with a time and place to check back in, booth #23 at 16:45. i headed to burger king on the 2nd floor, then came back down, and sure enough, there was an available seat on the next flight.
